Business Management and Planning for Small Businesses

Quality Control Quality control represents the act of analyzing processes and monitoring operations to ensure that high quality standards are being met at all times. There are many statistical models that can be employed to ensure that the organizations operational objectives are being met. Furthermore, with the advantages of modern technology, these tools can also be used in a real time manner to monitor the quality on a perpetual basis. This can serve as the foundation in which management can try to minimize any operational problems as they occur as well as mitigate the likelihood that the same errors will occur in the future. In many cases simple statistical tools such as scatter plots, control charts, flow charts, histograms and many others can help the organization find the root of the quality problem quickly. With regard to the carpool service, the most salient data collection focuses will be the on-time rate, the percentage of children enrolled vs. total capacity, and a satisfaction survey. Being on time, in both pick-ups and deliveries, will undoubtedly be one of the key metrics that will define the quality in service. If a student is late to school then this would likely result in a negative client response. Therefore the routes, pick-up times, and drop-off times will need to be closely monitored to ensure that adequate time is allocated to providing reliable service. Furthermore, the organization should also track service utilization. This will allow for evenShow MoreRelatedThe Importance Of Human Resource Management Within The Business1738 Words   |  7 PagesImportance of Human Resources in Small Business Derrick Rowley Business 224 Dennis Oden 7 June 2015 â€Æ' Abstract Within this paper you will find that HR is vital to all businesses, but can greatly affect the long-term success of a small business. Small businesses can have a difficult time finding qualified individuals to help with the production side of the business. That is why having human resource management within the business is so important. HR sets the planning process and within this processRead MoreStrategic Issues in Entreprenuerial Ventures1565 Words   |  7 PagesChapter 13 STRATEGIC ISSUES IN ENTREPRENEURIAL VENTURES AND SMALL BUSINESSES The Importance of Small-Business and Entrepreneurial Ventures A. 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